Order processing

Orders are prepared for dispatch within 1–2 business days of payment confirmation, Monday to Friday, excluding public holidays observed at our processing location. Orders placed at weekends or on holidays enter the queue on the next working day.

During launches and peak periods, processing may extend by a further one to two business days. If your order will be delayed beyond that, we email you before dispatch rather than after.

Delivery estimates

Transit times below begin once the parcel leaves our facility, not from the moment you order. Estimates are working-day figures and exclude customs clearance.

Shipping costs

• Flat rate — a single rate per order applies below the free-shipping threshold; the exact amount is shown at checkout before payment.
• Free shipping — available on orders above the published threshold, which is displayed in the announcement bar and at checkout.
• Multi-parcel orders — if a single order must ship in more than one parcel, you pay only one shipping charge unless you request split delivery to separate addresses.

Where we deliver

We ship to most serviced international destinations. A small number of countries are excluded because cosmetic products face local registration requirements or carrier restrictions; if your address cannot be served, the checkout will say so before payment.

Our skin care product range ships from our fulfilment facility; the dispatch origin is printed on your parcel label.

Tracking your parcel

Every order ships with tracking. You receive a dispatch confirmation containing the tracking number and carrier once the label is created. Tracking can take 24–72 hours to show its first scan while the parcel is consolidated and handed over.

Customs, duties & taxes

• Import duties, VAT/GST and customs handling fees are not included in the product price or shipping charge unless your region's checkout explicitly states otherwise.
• These amounts are assessed by the destination country and are payable by the recipient.
• If a parcel is refused because duties are unpaid, or is abandoned after repeated failed delivery attempts, it may be destroyed or returned by the carrier. In either case the original shipping cost cannot be refunded.
• We complete customs documentation accurately and cannot under-declare value; doing so is illegal and would expose you to penalties.

Address accuracy & changes

Please check your address before confirming the order — most delivery failures trace back to a missing apartment number, postcode error or unreachable phone number for the carrier.

We can amend an address only while the order is still at the fulfilment stage. Email service@ryxqel.com with your order number and the corrected address as early as possible; once the parcel is with the carrier, the destination cannot be changed by us.

Delays, loss & exceptions

• Long delay past estimate: contact us and we will investigate with the carrier and, where appropriate, extend your return window.
• Marked delivered but missing: report it within 14 days of the delivery scan so a trace can be opened. Check with household members and neighbours first — a surprising number of parcels turn up there.
• Confirmed lost: we replace the order or refund it in full, including shipping.