No. ryxqel is cruelty-free: we do not test on animals, and we do not commission third parties to do so on our behalf. Our formulas are dermatologist-tested on human panels, including panels with self-declared sensitive skin. All products are vegan, with no animal-derived inputs.

Our skin care product range is manufactured in the EU under cosmetic GMP, in small batches so stock does not sit around losing potency. Every unit carries a batch code and a period-after-opening symbol, which lets us trace any item back to its production run.

Each product page lists skin type, texture, pH and active concentrations, plus a full INCI list. If you are still unsure, email service@ryxqel.com describing your skin, your climate and what you already use — we will suggest a simple routine rather than a long one. If you are pregnant, breastfeeding or under dermatological treatment, please check with your clinician first.

Some combinations are excellent and others are a bad idea. As a working guide: use vitamin C in the morning and a retinoid at night rather than together; niacinamide layers well with almost everything and helps tolerance; avoid stacking strong acids with retinol in the same routine. Introduce one new active at a time so you know what is doing what.

Orders are prepared within 1–2 business days, then transit is typically 7–15 business days to the US and Canada, 7–14 to the UK and Western Europe, and 5–16 elsewhere depending on destination. Every parcel ships tracked. Full detail is in the Shipping Policy.

Possibly. Import duties and local taxes are set by your country and are not included in the product price unless your region's checkout states otherwise. They are payable by the recipient on arrival. We cannot under-declare parcel value — it is illegal and would expose you to penalties.

Yes, while it is still at the fulfilment stage. Email service@ryxqel.com with your order number as soon as possible. Once the parcel has been handed to the carrier, the destination is fixed and the order would need to go through the return process instead.

Check with household members, neighbours and any safe place your carrier uses — most missing parcels are found there. If it is still absent, email service@ryxqel.com within 14 days of the delivery scan and we will open a trace with the carrier and, where a loss is confirmed, replace or refund the order in full.

Unopened items can be returned within 30 days for a full refund. Opened items are covered by our 30-day skin-comfort promise: if a formula causes persistent discomfort, contact us and we will arrange a refund, a replacement or store credit toward something better suited. Damaged, faulty or incorrect items are always resolved at our cost.

We inspect returns within 3 business days of receipt and email confirmation on approval. Refunds then take a further 5–10 business days to appear on your statement, depending on your bank, and always go back to the original payment method.

Major credit and debit cards through the store's certified gateways, plus accelerated wallets such as Shop Pay, Apple Pay and Google Pay where your device and region support them. Any additional regional options are shown automatically at checkout. Card details are captured by the payment processor — we never see or store them.

Yes. The entire store runs over TLS, card details are collected in a secure frame hosted by a PCI-DSS compliant processor, and many transactions route through 3-D Secure step-up verification. We store no card numbers, expiry dates or security codes. We will never ask for your full card details, password or a one-time code by email or phone.

No — guest checkout is available. Creating an account simply lets you track orders, save addresses and build a routine list. If you do register, use a unique password and tell us promptly if you suspect unauthorised access.

Keep them closed, upright and out of direct sunlight at normal room temperature. Vitamin C and retinol formulas in particular should stay in their opaque, air-restricted packaging; a cool cupboard is ideal. Discard any product that changes colour, smell or texture noticeably, or once the period-after-opening symbol has elapsed.

Email service@ryxqel.com or call 00852-5622683 during 10:00 – 17:00 (UTC-7). Messages go to our own customer care team and are answered within one business day — there is no outsourced call centre in between.